When I tried to register it, it said it was already registered to me despite not showing up in my list of devices at. However, I still have not seen MS Complete show up on my account and I do not have the 127782XXXXXX serial listed under my devices. It correctly recognized it as the i5 dGPU model I have. For more detailed info on the service process, see How to get service for Surface or Getting your Xbox device serviced. To complicate things, I registered my Book when I got it using the serial number I acquired from wmic bios get serialnumber. Locate the device that needs service, then select Info & support > Start order. Can anyone else confirm that the BIOS listed serial number does not match up with the printed number on the bottom of your book? I imagine as long as I have the printed number correct MS won't have any problems honoring MS Complete but I want to be sure to take care of this ASAP if there's a problem. Testing conducted by Microsoft in February 2021 using preproduction software and preproduction 15 AMD Ryzen 7 Microsoft Surface® Edition processor, 8GB RAM device. However, I'm now noticing that if I run the command "wmic bios get serialnumber" it generate a different serial: 008165XXXXXX. Surface Laptop 4 15 with AMD Ryzen Microsoft Surface® Edition processor: Up to 17.5 hours of battery life based on typical Surface device usage. At the store, they took the serial number on my base (127782XXXXXX) and registered that with MS Complete. I purchased my Surface Book through (didn't pre-order, but got lucky on release morning and was able to snag the i5 dGPU 256GB model and overnighted it) and took it into the Microsoft Store a couple days ago to have Microsoft Complete added to it.
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